by Cathy Morrey | Jul 14, 2012 | Communication, Innovation, Leadership
The following TED talk, given by Simon Sinek, describes how it is that inspiring leaders inspire action & why some people are able to achieve things when others are not. He explains the “Golden Circle”, a new way of looking at how people approach what they do. He...
by Cathy Morrey | Jul 13, 2012 | Uncategorized
Team Innovation is not as hard as you might think. All you need is 15 minutes–and a healthy ego. Trying to be innovative feels nearly impossible for alot of people. Most of us don’t have a natural ability to be creative all the time. Our employees...
by Cathy Morrey | Jul 8, 2012 | Coaching, Customer Service, Empowerment, Leadership
Most managers know that Coaching employees is a very effective tool to boost performance. But coaching has another benefit. When employees are doing a good job at work, morale is a lot higher. Coaching employees works best when managers demonstrate a genuine or...
by Cathy Morrey | Jul 6, 2012 | Customer Service, Empowerment
At Seattle’s World Famous Pike Place Fish Market, employees don’t just fill orders, they fill people – with fun, friendliness, attentiveness, and enthusiasm. The employees engage people and make their day. They make people happy. The work is hard,...
by Cathy Morrey | Jul 6, 2012 | Communication, Leadership
Gossip at work is like an untreated infection. The longer it is left alone, the more difficult it becomes to eliminate, and the harder it is to heal. Everything from passive aggressive notes left on refrigerator doors to interactions between employees which create...